FAQ

Not yet. Our shop is not open for orders, so you cannot add items to a basket or pay on our website at the moment. You can explore the collection now. Availability and pricing will be confirmed before launch.

Visit The Collection, or select any product on our homepage, to see its details, including a short description, its colour and style, and its current availability.

Size information has not been published yet. Each product will show its available sizes and size details before it can be ordered. If you have a question about fit in the meantime, send us a message using our contact form.

Each product on The Collection page shows its current availability, and availability and pricing will be confirmed on our website before launch. We do not run a mailing list at the moment.

We don’t take backorders. If an item, size or colour is out of stock, it can’t be ordered until it is back in stock.

Placing an order is an offer to buy. We accept it when we send you an order confirmation. If we need to refuse or cancel an order, for example because of a pricing error or a stock problem, we will let you know. See our Terms & Conditions.

Colours can look slightly different depending on your screen.

We currently deliver within the United Kingdom only, and prices are in pounds sterling (GBP). We don’t offer international delivery at the moment. See our Shipping & Delivery Policy.

Yes, for most items bought online. You have 14 days from the day after you receive your order to tell us you want to cancel, and you don’t need to give a reason. You then normally have a further 14 days to send the goods back. We refund using your original payment method, generally within 14 days of getting the goods back. If you paid for delivery, we refund the cost of standard delivery. Full details and how to start are in our Returns & Refunds Policy.

Contact us as soon as you can with your order number and photos. Items must be as described, of satisfactory quality and fit for purpose, and you shouldn’t have to pay to return a faulty item. In the first 30 days you generally have a short-term right to reject faulty goods for a refund. See the faulty-items section of our Returns & Refunds Policy.

We plan to offer exchanges through customer support, depending on the size and colour you want being in stock. We don’t use backorders, so we can’t take an exchange for something that is out of stock. This doesn’t affect your legal rights above. Steps are in our Returns & Refunds Policy.

When ordering opens, if you buy online you can cancel from the moment you place your order until 14 days after the day you receive it, without giving a reason. This right comes from the Consumer Contracts Regulations 2013. Separately, the Consumer Rights Act 2015 says that items must be of satisfactory quality, fit for purpose and as described, and gives you rights to a refund, repair or replacement if they are not. Our policies never reduce these legal rights. See our Returns & Refunds Policy.

Use our contact form and include your order number if your question is about an order. We’ll reply as soon as we can.

Terms & Conditions, Shipping & Delivery, Returns & Refunds, Privacy Policy and Cookie Policy.