Returns & Refunds Policy

Last updated: 1 November 2026

Before we open. Online ordering is not open yet. This page explains the rights you will have when you buy from Jast Breathe. Before we accept orders, we will add our returns address and confirm the remaining practical details, such as who pays return postage when you change your mind.

When you buy online from us as a consumer in the UK, you have two separate sets of rights:

  • a right to cancel and return your order within 14 days if you change your mind (under the Consumer Contracts Regulations 2013), and
  • rights if goods are faulty, not as described or not fit for purpose (under the Consumer Rights Act 2015).

This policy explains both. It does not reduce your legal rights in any way.

1. Changing your mind: your 14-day right to cancel

How long you have

You can cancel your order from the moment you place it until 14 days after the day you receive the goods. If your order arrives in separate deliveries, the 14 days run from the day after you receive the last item. You do not need to give a reason.

How to cancel

Tell us clearly that you want to cancel, using our contact form, and include your order number. You can use the model cancellation form below, but you do not have to.

Sending items back

You must send the items back within 14 days of telling us you want to cancel. We will tell you where to send them, and our returns address will be published on this page before ordering opens.

Who pays the cost of returning items when you change your mind will be confirmed on this page before ordering opens. If we have not told you before you buy that you will have to pay for the return, we will pay for it.

Trying items on

You can handle items as you would in a shop, for example to try them on and check the size, fit and colour. If an item has been handled more than that, for example worn or washed, we may reduce your refund to reflect the loss in value.

Your refund

  • We will refund the price you paid for the items, plus the cost of standard delivery if you paid for it. If you chose a more expensive delivery option, we only have to refund the cost of standard delivery.
  • We will refund you within 14 days of receiving the items back, or within 14 days of you showing us that you have sent them back, if that is sooner.
  • We will refund you using the same payment method you used, unless we agree otherwise, and we will not charge you a fee for the refund.

When the right to cancel does not apply

The law makes some exceptions, for example for items made to your own specifications or clearly personalised, and for sealed items that cannot be returned for health or hygiene reasons once unsealed. We will only rely on an exception where it genuinely applies, and we will tell you on the product page before you buy.

2. Faulty, damaged or incorrect items

Everything we sell must be of satisfactory quality, fit for purpose and as described. If it is not:

  • Within 30 days of receiving the item, you can reject it and get a full refund.
  • After 30 days, or if you prefer, you can ask for a repair or replacement. If that is not possible or does not fix the problem, you can ask for a price reduction or a refund.
  • Within 6 months of delivery, a fault is presumed to have been there when you received the item, unless we can show otherwise. After 6 months, you may need to show that the fault was there at delivery.
  • You have up to 6 years to make a claim (5 years in Scotland).
  • You should not have to pay to return a faulty item.

If you think an item is faulty, damaged or not what you ordered, please contact us as soon as you can using our contact form. Include your order number and, if possible, photos of the problem.

3. Exchanges

We plan to offer exchanges through customer support, as long as the size or colour you want is in stock. We do not take backorders, so we cannot exchange an item for one that is out of stock. We will confirm how exchanges work before ordering opens. Offering an exchange does not affect your rights to cancel or to a refund for faulty goods.

4. Model cancellation form

Complete and send this form only if you want to cancel your order. You can copy the wording into a message sent through our contact form.

  • To: Jast Breathe
  • I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

5. Questions

If you have a question about cancelling, returns or refunds, please send us a message using our contact form. Our Terms & Conditions and Shipping & Delivery Policy also apply.